The ROI of IT Service Management

by Markos Symeonides on 18 April, 2013

This week, we have a guest blog post from George Spalding, Executive VP at Pink Elephant. George will be participating in our webinar on ITSM ROI on Tuesday 30th April.

It’s been a year or so since my last webinar with Axios Systems.  In that time, as an IT Manager, you’ve probably been working very hard in the background on implementing “stealth” ITSM.  No budget.  You are focused on trying to pull off an IT miracle using existing resources to create a new “Center of Excellence”.  Kudos to you.  Trust me, you are not alone in the universe.

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Axios Webinar: The ROI of ITSM

by Markos Symeonides on 9 April, 2013

Axios presents a special guest webinar with George Spalding, Executive Vice President at Pink Elephant:

“The ROI of ITSM – Delivering Business Value Fast”

Tuesday 30th April 2013

11am New York | 4pm London | 5pm Paris/Berlin/Cape Town | 7pm Dubai/Moscow

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Replacing an ITSM Solution

22 March 2013

In this post, we take a high-level look at how you can go about replacing your old ITSM solution with a new one. Planning There is no shortcut. Time and effort needs to be spent on careful planning and preparation if you want an ITSM solution that meets your current and future needs. Choosing the [...]

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Drivers for ITSM Solution Replacement

15 March 2013

Today we have a special guest post from Karen Ferris, Director of Macanta Consulting, who will be talking about IT Service Management (ITSM) Solution Replacement in greater detail during our forthcoming webinars on the topic. See the bottom of this post for a link to register. I have been known to refer to ITSM solution [...]

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Axios Webinar: Migrating to a New ITSM Solution

6 March 2013

Axios presents a special guest webinar with Karen Ferris, Director at Macanta Consulting, Barry Crosby, Solutions Consultant at Axios Systems, and Clive Keylard from University of Canterbury: “Migrating to a New ITSM Solution – Common Pitfalls and tips for success” Organizations need the right IT Service Management (ITSM) solution to meet their business objectives. Many [...]

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Social IT Management: Another Reinvention of IT

8 February 2013

IT is evolving once again.  We moved from mainframe to PC to web, then to SaaS, and more recently to smaller portable devices such as smartphones and tablets.  IT people are used to facing change – and yet, there has been a recent change that has not been fully embraced – the push toward multiple [...]

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Axios Webinar with Forrester’s Stephen Mann: Using ITSM to Increase Business User Satisfaction and Perception of IT

24 January 2013

We are proud to present a special webinar with Stephen Mann, Senior Analyst at Forrester Research. Wednesday 27 February 2013 9am New York |2pm London | 3pm Berlin | 6pm Dubai | 7.30pm Calcutta IT Customer Satisfaction is a problem for IT Research from Forrester shows that two thirds of business users are unhappy with what IT [...]

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Service Catalogue – The Reality Beyond the Hype

5 December 2012

This week, we welcome a guest blogger, Barclay Rae, ITSM mentor and ITSMTV host Right now in the ITSM industry, Service Catalogue is a hot topic. It’s the missing centrepiece in the ITSM dashboard, the keystone that keeps the bridge standing, and the lost jigsaw piece that brings the picture to life. Through a general [...]

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Multichannel is Now Becoming a Reality in ITSM

27 November 2012

This week, we welcome a guest blogger, Sharon Taylor, President and CEO of Aspect Group Inc. and former ITIL V3 Chief Architect It’s no surprise that the Internet, and more recently social media, has changed how we communicate. The increasing popularity of social media allows people to instantly communicate and share with their friends and [...]

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Axios assyst Included in the Gartner Critical Capabilities for IT Service Catalog Report

19 November 2012

The Service Catalog is the IT service desk’s primary interaction point with the business.  Gartner has stated that “IT service catalog tools are intended to improve the business users’ customer experience, and to increase IT operations efficiency. “ Quite simply, we believe there is no faster way to show value and prove worth than through [...]

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