Trend number six in our series of blog posts on the top seven ITSM trends for 2014 is Big Data and Analytics.

Big data is characterized by three attributes – volume, velocity and variety. High volumes of data make it difficult to record, store and process efficiently using normal technology architectures. The velocity at which data is produced (by billions of people using billions of devices) makes it near-impossible to process the data as quickly as it’s being created. And the “Internet of Things” (IoT) could result in as many as 50 billion devices connecting to the Internet in the next few years. The information explosion has also brought a higher variety of data – making it difficult for IT systems to store, sort and process this “fuzzy” data.

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Trend number five in our series of blog posts on the top seven ITSM trends for 2014 is Shadow IT and IT as a service broker.

Just as Bring Your Own Device (BYOD) empowers employees, the easy availability of cloud solutions empowers business units to source their own technology. BYOD and shadow IT are essentially the same thing – using technology in the workplace where IT isn’t the provider.

Instant access to technology with no heavy capital investment and no need for supporting IT infrastructure means that business managers can rent technology under the radar of both the CIO and the CFO. The problem is, with IT out of the loop, business units can get themselves into a mess when they don’t consider the implementation, integration, security and support factors that surround enterprise technology.

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Top 7 ITSM trends for 2014 and beyond: BYOD becomes BYOT

6 August 2014

Trend number four in our series of blog posts on the top seven ITSM trends for 2014 is BYOD becomes BYOT. As private ownership of laptops, tablets and smartphones continues to grow, and more Digital Natives/Millenials move into the workforce to replace retiring baby boomers, the Bring Your Own Device (BYOD) trend is swelling. Employees [...]

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Top 7 ITSM trends for 2014 and beyond: Omnichannel IT Support

30 July 2014

Trend number three in our series of blog posts on the top seven ITSM trends for 2014 is Omnichannel IT Support. When consumers are looking to buy products or services, they want to engage through the channel of their choice – the one that suits them best at that time, not what suits the retailer. [...]

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Top 7 ITSM trends for 2014 and beyond: End User Experience (EUX)

21 July 2014

Trend number two in our series of blog posts on the top seven ITSM trends for 2014 is End User Experience (EUX). Although conversations around needs, demands and service levels usually happen between IT managers and business unit heads, employees out in the end user community are the day-to-day consumers of IT services – and [...]

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Top 7 ITSM trends for 2014 and beyond: Business-IT Fusion

16 July 2014

For the next seven weeks, we’ll be looking at the top 7 trends impacting ITSM in 2014 (and beyond). This week, we look at Business-IT Fusion. IT has been talking about business alignment for a number of years now, and then business-IT integration. But integration doesn’t go far enough. In order to survive and thrive, [...]

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Creating a Service Catalog Forces IT to Grow Up

30 August 2013

Today we have a guest post from George Spalding, VP at Pink Elephant, who is joining us on September 12th for a webinar: “Boost your ITSM maturity with a Service Catalog“ We’ve all been there.  Someone asks, “So what does IT do?” Our answer is, “Nearly everything!”   The truth is that a frightening number of [...]

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Axios Webinar: Boost your ITSM maturity with a service catalog

29 August 2013

Axios presents a special guest webinar with George Spalding, Executive VP at Pink Elephant “Boost your ITSM maturity with a Service Catalog” In this webinar, George talks about how a service catalog is a key enabler for transforming IT into a more service-centric, customer-focused organization. George is joined by Joe Beighley, Business Solutions Consultant at [...]

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Systems Thinking for ITSM

27 August 2013

Systems thinking could be described as a movement. It has been around for a long time, in various forms, but is only now gaining real traction in the wider world of business. It started in the 1950s, when William Edwards Deming used a systematic approach to improving manufacturing in Japan, giving his name to the [...]

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How is IT going to deal with an unpredictable future?

31 July 2013

A few days ago I came across an article called “Your ITSM program on the second half of the chess board: Are you ready?” written by Harvey Koeppel, Vice Chairman of the World BPO/ITO Forum. It’s something of a cryptic title, but the point of the article is simple: technology is getting exponentially more complex [...]

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